Yes, at We Are Key, we emphasize the training and development of our employees. We regularly provide training sessions to enhance their skills and keep them updated on the latest developments in the hospitality industry. This ensures that the employees of We Are Key excel in their roles and can provide the best service to our clients.

The trainings can be conducted remotely (online) or on-site. We adapt to your preferences and circumstances. You can choose whether you prefer to take the Mews training on-site or online.

No, submitting a request on We Are Key is free of charge and without obligation. Costs only come into play once we start the process of recruiting and selecting suitable candidates.

Yes, We Are Key will present a selection of available staff from which you can choose based on your needs.

Although our training programs are tailored to specific roles (front office, management, back office), we can organize combined sessions for teams from different departments if necessary. This promotes collaboration and ensures alignment in understanding and using Mews across various functions within the hotel.

Our experienced team of HR experts works closely with you to develop a customized HR policy that aligns with the specific needs, goals, and culture of your company. We provide advice and guidance on all aspects of HR policy development, including drafting employment contracts, staff handbooks, policy guidelines, and more.

We understand that speed is crucial in the hospitality industry. We can quickly respond to your needs and aim to provide qualified staff as soon as possible.

Outsourcing HR advice to We Are Key offers several benefits, including access to specialized expertise, cost savings, flexibility, compliance with laws and regulations, and the ability to leverage advanced HR technology and automation. Additionally, we provide ongoing support and guidance to ensure that your HR strategies continue to evolve and meet the changing needs of your business.

Hiring an external receptionist through We Are Key offers cost savings and flexibility. You pay only for the time you need and don't need to provide workspace and supplies.

The integration of Mews with We Are Key offers several benefits, including the ability to plan and manage staff more efficiently, real-time access to available candidates, and a seamless experience for booking and managing staff. This enables you to quickly respond to changing staffing needs and improve guest experiences.

A complaint must be submitted in writing, with justification and signature, to the secretariat, including the following information:

• The name and address of the complainant.
• The date.
• The name of the person being complained about;
• A description of the behavior being objected to, along with any mention of possible witnesses and other evidence; and any relevant documents attached.