Frequently Asked Questions

Do you have any questions?

Is your question not listed? Send us a message via the button below, and we will contact you as soon as possible.

How do I file a complaint or feedback?


Do you have feedback for us? Or do you have a complaint? Let us know, and we'll get started with it. You can reach us at or by phone at +31207773018. If you make a complaint by e-mail, make sure that one of the following subjects is included in your question: wages, payment, billing or Application procedure.

How do I pass on my hours?


After confirming your placement, you will receive login details for the Flexwrapp by email. Via the Flexwrapp, you can fill in the hours that you have worked and then offer them for approval.

What should I do if I am ill?


If you are not feeling well, we first of all really do want you to take good care of yourself and take the time you need to recover. We do ask you to please inform both We Are Key and the manager/ supervisor the earliest possible but at least 4 hours before the start time of your evening shift. For morning and night shifts you should inform both parties the previous day before 17:00. If you don’t inform these two parties, there will be a penalty as explained below. For the administration it’s mandatory to inform We Are Key about the shift you have missed. You can send this to your contact person by e-mail.

When will my wages be paid?


Paydays are generally on the 1st of the month, unless this in the weekend. Then it's on the first monday, for 2023: Pay days 2023
August 1
September 4th
October 2nd
November 1st
December 4th

Where can I find my payslip?


Payslips are sent by email and can be found in the Flexwrapp.

Where can I find my timetable?


You can find your schedule in the Flexwrapp, under the icon "work agenda," "Work schedule."

Where can I report my availability?


You can report your availability via the Flexwrapp, under the icon "work calendar," "availability." Then select the days and times between which you are available.

Will I receive a travel allowance?


You will receive a travel allowance if the permanent employees of the organization are also entitled to it. Are you not sure? Please contact your contact person at We Are Key.

I want to start my career with We Are Key!

If you want to learn more about the work we offer, how we work and why you should work with us: read more info here.