Frequently Asked Questions

Do you have any questions?

Is your question not listed? Send us a message via the button below, and we will contact you as soon as possible.

How do I file a complaint or feedback?


Do you have feedback for us? Or do you have a complaint? Let us know, and we'll get started with it. You can reach us at or by phone at 020-895 06 87. If you make a complaint by e-mail, make sure that one of the following subjects is included in your question: wages, payment, billing or Application procedure.

How do I pass on my hours?


After confirming your placement, you will receive login details for the Flexwrapp by email. Via the Flexwrapp, you can fill in the hours that you have worked and then offer them for approval.

What should I do if I am ill?


You must indicate in time if you are not available to work. If you report sick, you inform both your client and We Are Key by telephone no later than 4 hours before the start of your shift. Besides, we expect confirmation by e-mail.

When will my wages be paid?


We Are Key pays the salary on the first Monday of the month.

Where can I find my payslip?


Payslips are sent by email and can be found in the Flexwrapp.

Where can I find my timetable?


You can find your schedule in the Flexwrapp, under the icon "work agenda," "Work schedule."

Where can I report my availability?


You can report your availability via the Flexwrapp, under the icon "work calendar," "availability." Then select the days and times between which you are available.

Will I receive a travel allowance?


You will receive a travel allowance if the permanent employees of the organization are also entitled to it. Are you not sure? Please contact your contact person at We Are Key.

I want to start my career with We Are Key!

If you want to learn more about the work we offer, how we work and why you should work with us: read more info here.